Delivery and refund terms

If a technical issue controlled by Augusta Rule IQ prevents delivery of the defined document package, contact support within 30 days of purchase. We will first make a reasonable effort to correct the technical problem and deliver the purchased package. If we cannot do so, you may request a refund.

• The checkout completed and payment was received.
• The guided intake was submitted with the information needed to generate the package.
• A product-controlled technical failure prevented the defined package from being delivered.
• Support was given a reasonable opportunity to diagnose and correct the delivery problem.

• Eligibility, final FMV, tax treatment, a business deduction, an income exclusion, savings, or an audit result
• A tax, legal, accounting, valuation, lender, regulator, or other professional accepting a document or conclusion
• Inaccurate, incomplete, inconsistent, or unsupported information entered by the buyer
• Failure to hold meetings, finalize records, sign documents, make payment, retain evidence, or address reporting
• A change in facts, professional advice, law, or the buyer’s decision after successful delivery

Include the purchasing email address, purchase date, and a concise description of the delivery problem. Do not send Social Security numbers, EINs, tax returns, banking details, or other sensitive tax information through a general support email.